TOS - Cancellation - Refund - Delivery

Services

• Web Hosting
• Domain Registration

Company Address:

PL-67 Siddiq Trade Center, Gulberg, Lahore

Block H Gulberg 2 Lahore, 54660

Contact #:

+92 311 4042577

Web Hosting Terms & Conditions

• Money Back Guarantee is not applicable on Web Hosting renewals and SSL Certificate renewals. Money Back Guarantee is not applicable on domain renewals and transfer as may the case be. Because after transferring your domain to our account, your domain has been renewed for 12 months, and this money we have already paid to the main registry and it is totally non refundable to us and for you as well.
• There are no refunds if you violate our terms and conditions in any way around. You will not be eligible for any kind of refunds in case of any abuse usage of our services such as spaming, scaning, throtling, trade mark violations, unsolicited emails and other reasons enlisted on this page. In any different scenrio, claimable refund will be dicided by PKDOMAIN.com.pk in its sole discreation.
• We highly recommend to our clients to take timely backup yourself and save the data of your website in your personal computer as a precautionary measure.
• PKDOMAIN.com.pk is not liable for any claim of backups or damages in case of any un-human act, Hard Disk Crash, natural disaster or any damages/ loss of your data.
• PKDOMAIN.com.pk reserves all rights and powers to suspend clients domain as well as web hosting services if you violate our terms and conditions in any way.
• Once our sales representative confirm your payment, then your domain name registration and web hosting details will be delivered to you through email within 24 hours of time period.
• We highly recommend our clients to renew your domain and web hosting services atleast one week before the renewal date to keep your website (products and services) protected from any kind of suspension. Timely renewal keeps your website and domain active and you will not have to pay any late fee charges. Whereas extra charges are applied if services are renewed after passing the expiry date.
• We are not liable for the backups of your website after the expiry of your web hosting package. That is the reason we request all our clients to make timely payments atleast before the expiry date. So it is not our duty to save your backups after the expiry date of your package.
• Domain Authorization Code will be provided to the client only on clearing all the available, remaining and outstanding balances.
• We are providing unlimited disc space with only Business Plan, so if you are currently using any lower package (such as Starter Plan, Experts Plan, Professional Plan, Economical Plan) then kindly upgrade your package to Business Plan to get Unlimited Disc Space.
• PKDOMAIN.com.pk is not providing any payment refund on services or package upgradating and renewals.
• Due to sudden hike in the value of United States Dollar price, our domain registration, renewal, transfer and web hosting packages prices and renewal charges are subject to change anytime. Dollar price is fluctuating frequently, so in such circumstances the prices are subject to change anytime as we pay for everything in dollars to our associated companies.
• PKDOMAIN.com.pk holds all rights to cancel any user services and can refund the amount client paid with valid reasons.
• PKDOMAIN.com.pk holds all rights to update/ change his terms and condition and privacy policy at any stage.

Web Hosting Cancellation:

5 Days money back guarantee on purchase of New shared hosting plans. No refund on cancellation of Web Hosting renewals and Web Hosting Transfer Services at any stage.

Web Hosting Refund:

5 Days money back guarantee on shared web hosting plans. You need to provide good convincing reason to claim the refund. In case of web hosting renewals and web hosting transfer services there are no refunds. We do not provide any kind of refund for web hosting accounts at any stage which become cause of abuse or violate our Terms of Service in any way.

Web Hosting Delivery:

We normally process Web Hosting orders within one hour of payment confirmation. But in some rare cases it can take upto 24 hours to confirm the payment and provide the web hosting details.

What is Prohibited

If you want to do any of the following acts, then believe me this company is not for you. Go somewhere else and try some other company. Because for all listed below activities we have zero tolerance policy and there will be no refund of money and even 30 days money back guarantee is not available for you if your domain or hosting get caught doing any of the activities listed below. If your website got suspended due to any of the listed activities then their is no refund of money and we will not even provide you any backups unless or until you pay a fine of PKR.5000 or $50. This is a fine for violating our terms and conditions.

• Spamming
• Phishing
• Nulled Scripts
• Store Backups separately on your own computers, Do not Save it on Server.
• Copyright Material
• Third Party Content
• Contents for promoting any religion and sect
• Hacked & Pirated Software
• illegal Material
• Adult Material
• Fraud of any Kind

DOMAIN NAME Terms & Conditions

• If two persons order the same domain name, then we will register the domain name for that party who will complete the payment process early. Which means your order is not complete unless or until we confirm that we have received your payment and have successfully registered your requested domain for you.
• You cannot blame us for misspelled domain name, we will register your requested domain name in exactly the same spellings in which you have placed the order. So PKDOMAIN.com.pk is not responsible for misspelled domain name (provided by Client). Because it is your fault if you are placing order with wrong spellings.
• All .PK Domain Name registering clients are bound to follow the guideline and terms & conditions stated by PKDOMAIN.com.pk and PKNIC. Unlike .Com domain all .PK domain names are registered, renewed and transferred biannually and cannot be register, renew or transfer for a single year.
• EDU.PK Domain can only be registered for School, College, University and other educational institutes which are affiliated with their respective relevant boards and are registered by Government.
• Your domain name will be unlocked or Domain Name Authorization Code will be provided to you only on providing us with solid, legitimate and convincing reason, that why you want to transfer your domain name from our company to somewhere else. Because we may provide you better solution for your problem or may even solve the issue or problem if you have any.
• Once a domain name has been registered successfully, then we cannot delete that domain name and we will not provide you any refund of money against that domain name.
• There is no refund of money after successfully registration of domain name. PKDOMAIN.com.pk cannot delete the domain name after registering it.
• Documents Processing and verification fee of PKR.500 or $6 is charged in case of .EDU.PK and .Gok.pk, Gob.pk, Gos.pk, Gop.pk, .Gog.pk, .Gkp.pk, .Gov.PK domain names.
• For Updating/Locking/Unlocking Domain Name Registrant information or to initiate the transfer procedure, a processing fee of PKR.500 or $6 is charged.

Domain Name Cancellation:

Once your domain name is registered it cannot be cancelled. Registries do not allow editing and deletion of domain names.

Domain Name Refund:

Once a domain name is registered, there is not any kind of refund. There is no refund for domain renewals and domain transfer services. No refund on incorrect WHOIS information against domain name.

Domain Name Delivery:

Domain names are registered within 1-24 hours of payment confirmation.